What clients say?
Real clarity. Practical execution. Less operational chaos.
UntangleOps helps growing businesses, enterprise teams, and consulting partners bring structure to messy processes, systems, and transformation work.
Testimonials.
Why clients value working with us.
Our work sits at the intersection of operations, process improvement, business architecture, systems alignment, and execution support. Clients bring us in when things feel unclear, disconnected, or difficult to move forward — and they need someone who can quickly understand the business, organize the work, and create practical momentum.
Operations Manager, Growing Manufacturing Business
Alex mortner
“Before working with Diana at UntangleOps, many of our day-to-day operations felt reactive. Different teams had different ways of doing things, responsibilities were unclear, and small issues regularly turned into bigger operational problems. We knew there were inefficiencies in the business, but we lacked visibility into where the real bottlenecks were coming from.
UntangleOps helped us map out our processes, identify breakdown points, and bring structure to areas that had gradually become chaotic as the company grew. What stood out most was their ability to understand both the operational side of the business and the systems supporting it. Their recommendations were practical, realistic, and focused on improving how the business actually functions day-to-day — not just creating documentation.
As a result, we now have clearer workflows, better accountability across teams, and far more confidence in our operational processes. Problems that used to constantly resurface are now visible and manageable. The business feels significantly more organized and scalable than it did before.”
Owner, Multi-Location Service Company
c. desantis
“As our company grew, I found myself constantly pulled into operational issues that shouldn’t have required owner involvement. Team members were relying on verbal instructions, processes existed mostly in people’s heads, and too much of the business depended on a few key individuals knowing how things worked. We had implemented systems over time, but they weren’t properly aligned with how the business actually operated.
UntangleOps worked closely with us to map our order-to-delivery process, identify where information was getting lost between departments, and standardize several key workflows that had become inconsistent over time. They helped restructure how work moved between sales, operations, and fulfillment, clarified ownership for recurring tasks, and introduced practical operational controls that reduced confusion and duplicate effort.
One of the biggest improvements came from redesigning how customer requests and operational exceptions were handled. Previously, issues would bounce between employees with no clear accountability, creating delays and frustration for both staff and customers. UntangleOps helped us implement a much clearer intake and escalation process, along with dashboards and reporting that finally gave us visibility into workload and bottlenecks.
The result was a noticeable reduction in operational stress across the business. Fewer things depended on me personally, employees had clearer direction, and we were able to scale operations without adding the same level of chaos that came with our previous growth.”
Director of Operations, Distribution Company
Cinthia lao
“Maria and her team at UntangleOps helped us bridge the gap between our operational processes and the systems supporting them. They worked with our team to improve workflows between Microsoft Dynamics 365 Business Central, our CRM, and several manual spreadsheet-based processes that were creating delays and duplicate work.
Instead of approaching the project like a typical IT implementation, they focused on how the business actually operated day-to-day. They quickly identified process gaps, clarified responsibilities between departments, and helped streamline information flow between sales, operations, and accounting.
The result was a much more structured and reliable operation, with fewer manual workarounds and significantly better visibility across the business.”
Operations Lead, Wholesale Distribution Business
Nimal Perera
“Team at UntangleOps helped us uncover several operational bottlenecks that were slowing down order processing and creating constant follow-up between departments. By mapping our workflows and reviewing how information moved through Oracle, email, and Excel trackers, they identified areas where tasks were being duplicated or falling through the cracks.
After implementing their recommendations, we gained much better visibility into workload, approvals, and operational delays. What used to feel reactive became far more organized and measurable.”
Owner, Service & Installation Company
Kasun Fernando
“Working with UntangleOps was honestly a huge relief for our team. Things had become pretty hectic as we grew — too many spreadsheets, too many workarounds, and too much time spent figuring out who was supposed to do what.
They helped us simplify processes, clean up workflows between our CRM and accounting systems, and bring real structure to the operation without making everything feel overly corporate. Communication improved almost immediately, and day-to-day operations became far less stressful.
Great people to work with, very practical, and incredibly organized.”
Senior Delivery Manager, Enterprise Consulting Firm
Tharindu Jayasinghe
“We brought UntangleOps into a fairly messy transformation project that already had multiple teams, competing priorities, and unclear process ownership. They integrated quickly, asked the right questions, and helped bring structure to both the operational and technical sides of the initiative.
What we appreciated most was that they didn’t just stay at the strategy level — they were comfortable getting into workflows, system logic, and day-to-day execution details when needed. They became a very reliable extension of the team.”
program manager
Dilshan Wickramasinghe
“UntangleOps joined our project at a point where delivery had become disorganized, documentation was inconsistent, and different teams were operating with completely different assumptions. There was a growing disconnect between business stakeholders, operations, and the technical teams, which was creating delays and constant rework.
They quickly brought structure back into the initiative by introducing clear process mapping standards, organized workshop methodologies, and practical templates for requirements, decision tracking, and operational workflows. Within a short period of time, the project became significantly more aligned and manageable.
Their ability to create clarity in a chaotic environment was a major reason the initiative got back on track.”
Operations Director
Marina zaharova
Honestly, they walked into a bit of a disaster. Nobody was fully sure what the process was anymore, different teams had their own versions of the truth, and every meeting seemed to create more confusion.
Maria @ UntangleOps came in, untangled the mess, organized the workflows, cleaned up the documentation, and got everyone aligned again. Super easy team to work with and very good at turning chaos into something manageable.